4 eServices and mServices
4.3 E/m-banking

When financial institutions (e.g. banks) allow their customers to perform financial transactions via their secure websites we can talk about the online banking service. This service can also be referred to electronic banking (e-banking), Internet or virtual banking. Customers need Internet access and have to be registered for this service with the institution. If this service is accessed via mobile devices such smart phones or tablets it is called mobile banking (m-banking).

Electronic banking allows customers to access bank from anywhere (and to maintain permanent access) and they can acquire lower transaction costs.

Online banking can provide customers with services related to:

Actual trends in e/m-banking cover e.g. video interaction with financial agents and advisors, mobile wallet, connection with games and social networks, voice authentication, etc.